Return Policy

Our return policy

In the case of a defective product, please email us at order@alphagrounding.ca. In the event we authorize a return, we will issue you an RMA number to include with your return.

Shipping costs are non-refundable and will be deducted from all refunds.

For all returns, the customer is responsible to securely pack all returnable items and pay all shipping costs.

We will not accept items damaged by the courier, shipping or custom charges requiring COD, or items without an RMA number clearly marked on the outside of the package.

We cannot accept returns of used items (excluding those considered defective) at this time.

If at any point you have questions or concerns, we are here to help! For more info about us, and our commitment to service, please feel free to contact us.

For more information regarding Warranty, please visit this page.

Updated 2022-08-09